Terms & Policies

Terms of Use

These Terms of Service (“Terms“) govern your relationship with SYNQ AS, Org.No. 913 279 476 (“We”, “Us” or “SYNQ”) and your access to and use of SYNQ Media, including SYNQ’s APIs, any SYNQ library and SYNQ websites. (the “Services“), and access to and use of any music, videos, remixes, information, text, audio, graphics, photos or other materials uploaded, downloaded or appearing on the Services (collectively referred to as “Content“). Your access to and use of the Services is conditioned on your acceptance of and compliance with these Terms.

Your access to the Services is licensed, not sold, and is provided ”as is” and ”as available”. You acknowledge and accept that your use of the Services is at your own risk, and that the Services are provided without warranties of any kind.

You are responsible for your use of the Services, for any Content you post to the Services, and for any consequences thereof. You may use the Services only if you can form a binding contract with SYNQ and are not a person or other legal entity barred from receiving services under the laws of Norway or other applicable jurisdiction. If you are accepting these Terms and using the Services on behalf of a company, organization, government, or other legal entity, you represent and warrant that you are authorized to do so. You may use the Services only in compliance with these Terms and all applicable local, national, and international laws, rules and regulations.

The Services that SYNQ provide are always evolving and the form and nature of the Services that SYNQ provide may change from time to time without prior notice to you. In addition, SYNQ may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally and may not be able to provide you with prior notice though we will always make the effort to communicate as much as possible to avoid this situation. We also retain the right to create limits on use and storage at our sole discretion at any time without prior notice to you.

The Services may include advertisements, which may be targeted to the Content or information on the Services, queries made through the Services, or other information. The types and extent of advertising by SYNQ on the Services are subject to change. In consideration for SYNQ granting you access to and use of the Services, you agree that SYNQ and its parent, third party providers and partners may place such advertising on the Services or in connection with the display of Content or information from the Services whether submitted by you or others.

Any information that you provide to SYNQ is subject to our Privacy Policy, which governs our collection and use of your information. As part of providing you the Services, we may need to provide you with certain communications, such as service announcements and administrative messages. In order to use our services you will be provided with a consent form so that you can agree to receive system communications we will be sending.

You are responsible for safeguarding the password or credentials that you use to access the Services and for any activities or actions under your account. We encourage you to use “strong” passwords (passwords that use a combination of upper and lower case letters and numbers) with your account. SYNQ cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.
You may not permit, contribute to or in any other way furnish access to your user name and password to any other legal entity or person. You shall not permit any third party to access the Services, and shall make reasonable efforts to prevent unauthorized access and use.

The Services display content and information (e.g. music, images, videos, photos) from a variety of sources. You acknowledge that the Content on the Services may be protected by copyright, trademark, and other laws of Norway and foreign countries. Unauthorised use of the Content may constitute a breach of SYNQ’s or a third party’s rights. SYNQ is not liable for any violations of third party rights caused by you and you shall hold SYNQ harmless from and against any liability, loss, costs, expenses, or damages whatsoever caused by such violation.
You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Services or Content.

We reserve the right at all times (but will not have an obligation) to remove or refuse to distribute any Content on the Services and to suspend or terminate users or reclaim usernames and URLs without liability to you.
You may not submit, publish, upload or post Content that:
Impersonates another person or entity in a manner that does or is intended to mislead, confuse, or deceive others;
Violates the rights of a third party, including copyright, trademark, privacy, and publicity rights;

  • Is a direct and specific threat of violence to others;
  • Is furtherance of illegal activities;
  • Is harassing, abusive, or constitutes spam; or
  • Is otherwise illegal according to applicable law.

We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce the Terms, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect the rights, property or safety of the Services, its users and the public. SYNQ does not disclose personally identifying information to third parties except in accordance with our Privacy Policy.

You may not do any of the following while accessing or using the Services: (i) access, tamper with, or use non-public areas of the Services, SYNQ’s computer systems, or the technical delivery systems of SYNQ’s providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by the Services (and only pursuant to those terms and conditions), unless you have been specifically allowed to do so in a separate agreement with SYNQ; (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive or false source-identifying information; or (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, mail-bombing the Services, or by scripting the creation of Content in such a manner as to interfere with or create an undue burden on the Services.
You may not lease, sell, distribute or sublicense your rights according to these Terms, and may not decompile, reverse engineer, access or try to access the source code of or create derivative works of the Service.

All Content, whether publicly posted or privately transmitted, is the sole responsibility of the person who originated such Content. We may, but are not required to monitor or control the Content posted via the Services and we take no responsibility for such Content. Any use or reliance on any Content or materials posted via the Services or obtained by you through the Services is at your own risk.
We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted via the Services or endorse any opinions expressed via the Services. You understand that by using the Services, you may be exposed to Content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, postings that have been mislabelled or are otherwise deceptive. Under no circumstances will SYNQ be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted or otherwise made available via the Services or broadcast elsewhere.

The Terms will continue to apply until terminated by either you or SYNQ as follows.
You may end your legal agreement with SYNQ at any time for any reason by deactivating your accounts and discontinuing your use of the Services. To deactivate your account, send an email to support@synq.fm and we will perform the deactivation within a reasonable time.
We may at any time terminate our legal agreement with you if:

  1. you have breached any provision of the Terms (or have acted in manner which clearly shows that you do not intend to, or are unable to comply with the provisions of the Terms); or
  2. We are required to do so by law (for example, where the provision of the Service to you is, or becomes, unlawful); or
  3. We will no longer be providing the Service to users in the country in which you are resident or from which you use the Service; or
  4. the provision of the Service to you by us is, in our opinion, no longer commercially viable

We will if possible give you reasonable notice of such termination.

SYNQ shall in no event be liable for personal injury, incidental, indirect or consequential damages, including without limitation loss of data and business interruption, arising out of or related to your use of the Service according to these Terms.

SYNQ reserves the right to change the pricing of our service at any time. Existing users will be notified of changes.

SYNQ may change, amend, make additions and modify the Terms at their own discretion without notice. If a change, amendment, addition or modification of the Terms is implemented, you will be asked to accept the new Terms through the Services. If you do not accept the new Terms, you will not have access to the Services and you undertake to immediately delete the Services from your device.

The laws of Norway govern the Terms and your utilisation of the Services, and the Terms are to be construed in accordance with Norwegian law. Oslo District Court is the applicable legal venue. This paragraph applies unless considered contrary to peremptory law.
All communications required or permitted under the Terms shall be sent to Us to the following address: support@synq.fm.
All communications to you may be sent by message to the e-mail address provided by you.

Last updated Jun 1st 2018.

Privacy Policy

This policy details what information we collect from you, what we do with it and who it might be shared with. Additionally, we describe how we secure your personal data as well as the rights to your personal data in compliance with GDPR.

Personal data” in this document and as described under the guidelines of GDPR means any information relating to an identified or identifiable natural person (“data subject“); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

What information do we collect from you?
As part of SYNQ Media, the personal data we collect is your name, email, company information, IP address and browser. On our website we collect browser and IP address. As part of our website chat, we collect name, email, browser and IP address.

Why do we collect this information?
The personal data we use on SYNQ Media is related to sending personalized email communications such as resetting a password and other system related messages or actions. We also use the data to improve the experience of the platform. As part of our website we collect the data to better understand information about our potential and current clients. In our support chat we collect name, email, IP address and browser to be able to know where potential clients are coming from and to follow up on questions about our services.

Are there cases where we may use your information to contact you?
Yes, as part of SYNQ Media we use your contact information to contact you about system changes or any information pertaining to changes in your SYNQ Media account. We will also use your email to contact you back if you had a support question either via email or chat.

Who might we share your information with?
We use various tools to communicate with current and potential clients, we only share what is necessary to communicate through a given tool additionally we have signed DPAs (Data Processing Addendums) with the tools that we do use. To ensure personal data is being protected end to end.
What rights do you have as it pertains to your personal data?

  • The right to access Personal Data relating to you
  • The right to correct any mistakes in your Personal Data
  • The right to unsubscribe or ask us to stop with any direct marketing
  • The right for your Personal Data to be ported to another data controller (where applicable)
  • The right to request your Personal Data be removed from our systems
  • The right to prevent your Personal Data being processed
  • The right to know if there has been a breach and your Personal Data is affected
  • The right to complain to the DPC (Data Protection Commissioner) if you believe we have not handled your Personal Data in accordance with GDPR guidelines

How to withdraw consent?
If you have given us consent to your personal data in SYNQ Media and wish to withdraw consent, simply email us at: support@synq.fm and we will remove your personal data from our systems.

How do we protect your personal data?
We use strict internal security and privacy policies, including using the principles of least privilege, thus we only give our staff access to internal systems as needed only. We also conduct internal security and awareness training for all our employees to let them know our security policies as well as the importance of protecting personal data. We also have signed DPAs (Data Processing Addendums) with the various third party services that we use to ensure that we are securing personal data on both ends. We also ensure the third party tools we use are GDPR compliant. Before introducing a new feature into our products/services we make sure it is following security best practices. We do security audits of all the 3rd party tools that we use to ensure they are employing good security practices. Lastly, after our security audits should any third party service/product we use not be compliant with GDPR or have insecure processes/practices we will seize to use them.

How do I report a breach?
Based on the guidelines of GDPR, we will notify all affected parties within 72 hours. We also have processes in place to document the breach as well as implement current and future preventive measures should there ever be a breach of any type. For any serious data breach we will also be in contact with the DPC.

How is your personal data retained?
For SYNQ Media, we retain your personal data only as long as you have an account with us, should you terminate your account we will remove all of your personal data within 60 days.

How to contact us over any of these or policy changes?
Should you have any questions, requests or concerns about our privacy policy or any issue as it relates to the privacy of your personal data. Please do not hesitate to contact us at: support@synq.fm

Cookie Policy

What are cookies?
To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too. A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another. We also use cookies in order to improve your browsing experience.

How We Use Cookies
We use analytical cookies to allow for the acquisition of statistical information in aggregate and anonymous form, in relation to the navigation modalities; the legal basis of the processing underlying these cookies is SYNQ’s legitimate interest in providing efficient and well-functioning services to its customers. The user can accept or disable these cookies.
We use browsing cookies to allow for browsing through the pages and access the reserved areas of the website.

The first time you will visit the website, you will be asked to accept (or not accept) the cookies through a banner. You may refuse to accept all or some of the cookies or you may modify, also in the future, your computer settings in order to know when you receive cookies or to be able to deactivate the function of automatic acceptance of the cookies.

The Cookies We Currently Use:

__cfduid: Used by the content network, Cloudflare, to identify trusted web traffic.
CookieConsent: Stores the user’s cookie consent state for the current domain.

_ga / _gid: Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

_gat: Used by Google Analytics to throttle request rate.

NID: Registers a unique ID that identifies a returning user’s device.

ads/ga-audiences: Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites.

__ptq.gif: Sends data to the marketing platform Hubspot about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels.

__hssrc: Collects anonymous statistical data related to the user’s website visits, such as the number of visits, average time spent on the website and what pages have been loaded. The purpose is to segment the website’s users according to factors such as demographics and geographical location, in order to enable media and marketing agencies to structure and understand their target groups to enable customised online advertising.

hubspotutk: Keeps track of a visitor’s identity. This cookie is passed to the marketing platform HubSpot on form submission and used when de-duplicating contacts.

How To Disable Cookies
You can refuse the consent to use cookies by means of specific settings of your browser. Some functionalities of the website might not work properly if you refuse to use the cookies. Please refer to the Help section of your browser to learn about how you can disable cookies in your browser.

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please email us at support@synq.fm

Locations

SYNQ AS

Vest-Telemark Næringshage

Kviteseidgata 18

3850 Kviteseid

Norway